Compare Gorgias
Aither vs Gorgias
Gorgias prices by the ticket and bills its AI Agent for each resolution. Aither is one monthly price with the AI included, so a busy month doesn’t cost more.
Gorgias prices from their pricing page, checked 25 October 2026.
Pick Aither if
- You want the AI included, not billed per resolution.
- You want a predictable bill. Aither doesn’t count tickets.
- You sell through WooCommerce or Stripe as well as Shopify, or instead of it.
- You want refunds and order changes prepared by the AI and run only when you approve them.
Pick Gorgias if
- You need phone support inside your help desk. Aither doesn’t do voice.
- You answer comments on your social media posts, not just direct messages.
- You depend on Gorgias’s long list of ecommerce app integrations.
Side by side
| Topic | Aither | Gorgias |
|---|---|---|
| How you pay | One monthly price for the business: $29, $99, $299, or from $499. Seats included: 1, 3, 15 or unlimited. | By tickets a month: Basic $50 for 300, Pro $300 for 2,000, Advanced $750 for 5,000, billed annually. Extra tickets about $0.36 to $0.40 each. |
| AI that resolves tickets | Included on every plan. No charge per resolution. | AI Agent billed per resolution: $0.90 on annual plans, $1.00 monthly. Plans include some, such as 190 on Pro. Each AI resolution also counts as a ticket. |
| Orders and refunds | Looks up orders in Shopify, WooCommerce or Stripe and prepares refunds, replacements, address changes and cancellations for your approval (Growth and up). | Built around Shopify, with order actions in the help desk. |
| Channels | Chat, email, web form and a support portal. SMS, WhatsApp, Messenger and Instagram on Pro. | Email, chat, social media, SMS and voice. |
| Free trial | 14 days of Pro, no credit card. | 7 days. |
| Data location | Stored in Canada (Toronto). | See Gorgias for where data is hosted. |
What it costs at your size
Move the sliders to your team. Gorgias is shown at its lowest published list price, billed annually, so the comparison leans in their favour.
Aither
$99/month
- Growth plan, up to 3 seats, AI replies included$99
Gorgias
$579/month
- Pro plan, up to 2,000 tickets$300
- 310 AI resolutions beyond the 190 included, at $0.90$279
Aither costs $480 less a month at this size.
Moving from Gorgias
- Start a trial. 14 days of Aither Pro, no credit card.
- Connect Gorgias. Paste your Gorgias API key under Integrations. Past tickets import in the background.
- Point your channels at Aither. Forward your support email, add the chat widget, and keep Gorgias running until you're ready to switch it off.
Questions
Does Aither work with Shopify?
Yes. Connect your store and Aither looks up orders, then prepares refunds, replacements, address changes and cancellations for you to approve.
Is the AI really included?
Yes. Every plan includes AI replies with no charge per resolution and no ticket count.
What comes across from Gorgias?
Past tickets with their messages, imported in the background. Gorgias has no public API for help articles, so add those by uploading files or pasting them in.
When is Gorgias the better choice?
If you need phone support, or you handle a lot of comments on social posts, Gorgias covers more of that today.
Aither is our product, and we've tried to be fair to Gorgias. Their prices are list prices in US dollars from their public pricing page on 25 October 2026 and can change; taxes and add-ons not shown. Spot something out of date? Email [email protected] and we'll fix it. Gorgias is a trademark of Gorgias, Inc.; Aither isn't affiliated with or endorsed by them.