To Tomás Ruiz
Re Change my delivery address
Maya, Northwind Support
Source: Shipping help center · “Changing an address”
Every ticket, actually resolved
Aither is the AI support agent that reads your policies, acts in your systems and closes tickets end to end. The hard ones reach your team with the work already done.
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Maya Okafor · 10:42
Hi, my order #48213 arrived today and the large mug is cracked straight down the side. Can I get a refund? I'd rather not ship it back.
- Found order #48213 · delivered today · Shopify
- Matched “Damaged on arrival: refund without a return”
- Refunded $84.00 to Visa ending 4417 · Stripe
Aither · 10:42
Sorry about that, Maya. I've refunded the full $84.00 to your Visa ending 4417; it should appear in 3 to 5 days. No need to send the mug back.
Resolved in 38s · no agent needed
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When it isn't sure, it asks
Below the confidence you set, Aither stops. It drafts the reply, attaches what it checked and why it held back, and routes the ticket to a named person. One click sends it.
Ade Bello · Parcel marked delivered, not here
Held for Dana R.
My parcel says delivered but it isn't here. I've already checked with the neighbours. Order #48390.
- Carrier scan: delivered to parcel locker 4B at 14:12
- Two previous orders, no previous claims
- Lost-parcel claims need a person under your Shipping policy
Confidence
61% · needs 85%
Drafted reply
Hi Ade, I'm sorry about this. The carrier shows your parcel was left in locker 4B at 14:12. I've opened a claim, and Dana from our team will confirm your replacement today.
Write policy, get guardrails
Guardrails
5 rules · live
Sounds like your team
Every control below changes the sample reply. Your team sets them once per queue.
Set the voice once.
Aither writes the way your best agent does. Pick a register and the reply rewrites itself.
Answer in their language.
Customers write in whatever language they think in. Your policies can stay in English.
Decide when it stops and asks.
Below the confidence you set, Aither drafts the reply and holds it for a person. This one scored 92%.
Show its working.
Every reply can carry the policy or article it relied on, so your team can check it in one click.
Sign it like a person would.
Customers are always told they're talking to an AI. They still deserve a name to write back to.
How many tickets a month?
1,600hours
That's tickets × 8 minutes, a typical handle time for routine requests. A two-week pilot measures how much of it Aither takes off your team.
Plans that grow with your team
Start with a portal and chat, add email and approved actions, then every channel and your own branding. Every plan starts with a 14-day trial of Pro.
Starter
$29/month
A branded support portal and chat, answered by AI.
- Branded support portal
- Chat widget for your website
- AI summaries on every ticket
- 1 integration, such as Shopify or Stripe
Growth
$99/month
Email support, and AI that prepares refunds and changes for your approval.
- Everything in Starter
- Email support
- Full AI transcripts and lookups
- Recommended actions with approval
- 3 integrations and basic analytics
Pro
$299/month
Every channel, automation and your own brand, for a whole team.
- Everything in Growth
- SMS and WhatsApp
- Knowledge base upload
- Workflow rules and AI profiles
- Custom branding
- Team inbox: assignment and internal notes
- 10 integrations
Enterprise
from$499/month
For high volume, strict requirements and custom systems.
- Everything in Pro
- Custom integrations
- SLAs and dedicated support
- Unlimited channels and workflows
- Advanced analytics and export
Prices in US dollars, billed monthly. Annual terms available.
Ready for your security review
Aither works inside your systems, so it was built for the questions your security team will ask. The trust centre has the detail and the documents.
- Two-step sign-in and roles
- Authenticator codes you can require for everyone, and owner, admin, agent and viewer roles.
- Hard money limits
- Caps on a single refund, refunds per day and actions per day that even approved actions can’t pass.
- A full audit log
- Every reply and action, with the rule and the sources it relied on.
- Stored in Canada
- Workspace data lives in Toronto, encrypted in transit and at rest.
- No training on your tickets
- Your conversations never train models that serve anyone else.
- Conversations encrypted twice
- On disk, and again by Aither with a key kept outside the database.
Before you ask
What happens when Aither isn't sure?
It stops. It drafts the reply, attaches what it found and why it held back, and hands the conversation to your team. You set the confidence it needs to reply on its own.
Can it take actions, or only answer?
It acts through the store and billing systems you connect: refunds, replacements, address changes and subscription cancellations. You choose which actions it may prepare, which wait for approval, and the money limits none of them can pass.
Do we have to replace our helpdesk?
Not on day one. Aither runs its own inbox for chat, email, SMS, WhatsApp, Messenger and Instagram, and imports your history from Zendesk, Intercom, Gorgias or Help Scout, so nothing is lost when you move over.
Where does our customers' data go?
It is stored in Canada and encrypted in transit and at rest, and Aither encrypts conversation text a second time with its own key. To draft replies, message text goes to our AI provider; the trust centre lists every provider and where it processes data.
Will customers know they're talking to AI?
Yes. Aither introduces itself in the first reply. You can change the wording of that disclosure, but not remove it.
How long does a pilot take?
Two weeks on one queue. We connect it with you on day one, then review every ticket it touched together at the end.
Which plan do we need?
Starter if you want a portal and chat. Growth once Aither should answer email and prepare refunds for approval. Pro for SMS, WhatsApp, Messenger, Instagram, rules and a team inbox. Every plan starts with a 14-day trial of Pro, so you can try everything first.
Start with
one queue
Set up your support page, inbox and AI agent in a few minutes, and try every Pro feature free for 14 days. Running a large team, or need custom integrations and SLAs? Tell us about it and we'll set up Enterprise with you.
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